Additional EQ Business Studies
• In one year, the US Airforce invested less than $10,000 for emotional competence testing and saved $2,760,000 in recruitment (FastCompany “How Do You Feel,” June 2000).
• In UK’s Whitbread group, restaurants with high EQ managers had higher guest satisfaction, lower turnover, and 34% greater profit growth (Bar-On and Orme, 2003).
• 75% of careers are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems; unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust (The Center for Creative Leadership, 1994).
• People who accurately perceive others’ emotions are better able to handle changes and build stronger social networks (Salovey, Bedell, Detweiller, & Mayer, 199 cited in Cherniss, 2000).
• The reason for losing customers and clients are 70% EQ-related (e.g., didn’t like that company’s customer service) (Forum Corporation on Manufacturing and Service Companies, 1989 – 1995).
• In a multinational consulting firm, partners who showed high EQ those who took the training reported significant improvements in their sales performance. Now all incoming advisors receive four days of emotional competence training (FastCompany “How Do You Feel,” June 2000).
• Top performing sales clerks are 12 times more productive than those at the bottom and 85 percent more productive than an average performer. About one-third of this difference is due to technical skill and cognitive ability while two-thirds is due to emotional competence (Goleman, 1998).
Source: The Business Case for Emotional Intelligence, Institute for Health and Human Potential (IHHP)